kawanhoki Privacy Policy

This page describes what we collect when you use kawanhoki and how we keep that data protected. Our commitment is straightforward: we collect only what is necessary to operate our platform, verify your identity, process payments, and comply with applicable law. We do not sell your personal information to third parties, and we apply standard encryption and access controls to all account data.

Our services are available only where local law permits. When you create an account on kawanhoki, you agree to this privacy framework. If you have questions about how we handle your data, our support team is available in English and Indonesian to clarify.

What we collect on kawanhoki

We collect your email address, full name, phone number, and date of birth when you open an account. These details are required by law in Indonesia to verify your identity and prevent fraud. We also record your IP address and device type each time you log in, which helps us detect unusual access patterns and protect your account from unauthorised use.

When you fund your kawanhoki account, we receive transaction records from your payment provider—whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet. We store the transaction amount, timestamp, and payment method. We do not retain your full card number or bank account credentials; your payment processor handles that encryption.

We log your activity on kawanhoki—which live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) you access, which sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP, badminton) you view, which slots you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and which esports markets (Mobile Legends, Free Fire, PUBG Mobile) you track. This helps us understand feature usage and improve your experience.

How we use your data

We use your contact information to send you account updates, withdrawal confirmations, and security alerts. We also contact you if we detect suspicious activity on your kawanhoki account. You can opt out of promotional emails, but we will still send transactional notices.

Your gameplay history and betting patterns help us tailor the platform—recommending live-dealer sessions at peak times, alerting you to Liga 1 fixture updates, or suggesting esports markets that match your interests. We do not share this profile with external marketers.

Your payment and withdrawal history is retained for audit and reconciliation purposes. Indonesian financial regulators may request access to these records during compliance reviews.

Third-party processors

We work with payment processors, identity-verification vendors, and cloud-hosting providers to run kawanhoki. These partners access your data only to perform their specific function—processing payments, verifying your ID, or hosting our servers. They are contractually bound to keep your information confidential and are prohibited from using it for their own marketing.

Our servers may sit outside Indonesia (commonly in Singapore or Australia). Your data is encrypted in transit and at rest, meeting international security standards. If you have concerns about data residency, contact our support team.

Your rights and contact

You have the right to request a copy of all personal data we hold about your kawanhoki account. You may also ask us to correct inaccurate information or delete your account and associated data, subject to legal retention requirements. Withdrawal and payment records are kept for seven years to comply with Indonesian tax law.

If you believe your privacy has been violated, or if you have questions about this policy, contact us via the support form on kawanhoki. Our team will respond within three business days in your preferred language (English or Indonesian).

Cookies

We use session cookies to keep you logged in on kawanhoki. These expire when you close your browser. We do not use persistent tracking cookies.

Data breach

In the unlikely event of unauthorised access to kawanhoki user data, we will notify affected account holders within 48 hours and provide guidance on account security steps.

Policy updates

We may update this privacy policy to reflect changes in law or platform operations. We will notify you of material changes by email or an in-app banner.

This policy reflects our commitment to transparency. We believe that clear, honest communication builds trust between kawanhoki and our account holders across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We take your privacy seriously and apply the same principles to all users, whether you access our platform during Liga 1 season, Idul Fitri, Imlek, or Nyepi.